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How to recover your HMRC login password

We've updated this guide on 12th February 2021

Lost your HMRC password and need to recover it? We’ve all been there!

For HMRC Online, simply go to the HMRC Services registration page.

When you arrive there, go straight to the “problems signing in” section and click “password”. You’ll be redirected to a new page.

First question is about your type of account.

If you’re looking to do your individual self assessment, select “individual”.

Next HMRC will try to find you in their database:

  • if this is your first time using HMRC online, select “None”.
  • but if you’ve submitted a tax return in a previous year by yourself, select “Self Assessment”.

First time using HMRC Online

In this case HMRC will simply need your User ID and email – they’ll just send you a new password.

It’s just like resetting your password for Google or other service.

If you’ve submitted a Self Assessment in a previous year

You’ll simply need to provide HMRC with some basic information about how you prefer to receive your new password: online or by post.

If you have access to the email address that you signed up with, select online.

If you don’t have access to the email with which you signed up with, then choose “receive my password by post”.

The downside is that this method takes longer: about 14 days.

If you’re submitting your tax return late, you could be fined.

“Submit” and you’re done – your password is on its way!

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