How to recover your HMRC login password

Lost your password? We’ve all been there!

For HMRC Online, simply go to the HMRC Services registration page.

When you arrive there, go straight to the "problems signing in" section and click “password”. You’ll be redirected to a new page.

First question is about your type of account.

If you’re looking to do your individual self assessment, select “individual”.

hmrc login recovery step 1 - account type.png

Next HMRC will try to find you in their database:

  • If this is your first time using HMRC online, select “None”.
  • If you’ve submitted a tax return in a previous year by yourself, select “Self Assessment”.

hmrc recovery stpe 1 - service used before.png

If you’ve never used HMRC online before

In this case HMRC will simply need your User ID and email - they’ll just send you a new password.

hmrc password recovery 1 - reset.png

It’s just like resetting your password for Google or other service.

If you’ve submitted a Self Assessment in a previous year

You’ll simply need to provide HMRC with some basic information about how you prefer to receive your new password: online or by post.

hmrc password recovery 2 - contact method.png

If you have access to the email address that you signed up with, select online.

hmrc password recovery 3 - receive by email.png

If you don't have access to the email with which you signed up with, then choose “receive my password by post”.

The downside is that this method takes longer: about 14 days.

If you're submitting your tax return late, you could be fined.

“Submit” and you’re done - your password is on its way!

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