Every year, thousands of freelancers and small businesses in Spain struggle with tax preparation. Bureaucracy is confusing, processes are complicated, and finding a clear, accessible accounting service isn’t always easy.
TaxScouts exists to fix this.
Founded by early employees of Europe’s leading startups (TransferWise, Skype, MarketInvoice), TaxScouts makes tax preparation effortless. We’re now part of European tax giant, Taxfix - and we’re on the hunt for like-minded people to join us.
Who We’re Looking For
Are you a customer support professional with experience leading teams? Do you thrive on improving processes, optimizing customer experiences, and making complex topics easy to understand? If so, we want to hear from you.
We’re looking for a Customer Support Supervisor to help our team operate efficiently, provide excellent service, and improve performance. You’ll track KPIs, give feedback that actually makes a difference, and act as a point of contact for customer support agents.
What You’ll Be Doing
As our Customer Support Supervisor, you’ll play a pivotal role in elevating the customer support function. Here’s how:
Team Leadership: Assign tasks, monitor performance, and make sure everything runs smoothly
Support and Escalations: Be the go-to person for tricky customer queries and escalations. You’ll collaborate with leadership to tackle critical issues and keep things on track.
Performance Management: Keep an eye on key metrics, hold 1:1 meetings with team members, and provide feedback that helps them grow.
Process Development: Refine workflows, improve support scripts, and introduce new tools to make our service even better.
Cross-Team Collaboration: Work closely with our product and marketing teams to bring customer feedback into the bigger picture.
Training & Development: Ensure the team stays sharp by keeping them up to date with the latest tools, processes, and best practices.
Reporting & Insights: Analyze data, track trends, and share insights to continuously improve customer support.
What We’re Looking For
We’re excited to meet someone who:
Communicates clearly and inspires their team to excel.
Is native in Spanish and fluent in English.
Previous experience in customer service, with at least 3 years supervising or managing a customer service team
Experience with support tools (e.g., Zendesk, Intercom etc) and understanding of CRM systems.
Strong analytical skills to track and improve key customer service metrics
Demonstrates strong problem-solving skills and a proactive with a passion for delivering great customer experiences.
Is based in Madrid
What We Offer
We want to create an environment where you’ll thrive. Here’s what we bring to the table:
Competitive salary (based on experience)
30 days of holiday per year - because balance matters
Employee stock options for all - because success is a team effort
Prime location: A centrally located Madrid office with a hybrid setup (two days a week in the office).
The opportunity to shape the future of tax services in a rapidly growing fintech company
Ready to make an impact? Apply now and help us revolutionise the future of tax! 💪
Unfortunately, we are not able to offer employer-sponsored work visas at this time.
