Aldgate East, London, United Kingdom
Every year, 200 million Europeans go through tax preparation hell. A needlessly complicated process that can scare the living daylights out of you (actual words from our customers). Letâs be honestâââdoing taxes sucks. We're here to fix that.
TaxScouts was founded by early employees and alumni of Europeâs leading startups (TransferWise, Skype, MarketInvoice), and weâre on the lookout for like-minded people to join us.
Are you enthusiastic, keen to learn about finance and want to work for a tech startup in central London? Weâre looking for customer support agents on a full-time, 3-month contract to join us between November and February. Our busiest season!
Weâre a small, close-knit team, so weâre looking for proactive people who want to get stuck in. If youâre passionate about providing great customer support and ready to be immersed in the company from day one, keep reading! Over three months, youâll build both your knowledge of our online tax preparation service, your own knowledge of tax and the growing world of UK tech.
Youâll be a confident and talented problem-solver, resolving complex issues with ease. Plus youâll have a knack for breaking down boring tax jargon into simple, digestible info for a range of audiences - from the self-employed to investors to landlords and more.
What you'll do
1. Customer Support: Assist customers with product information, status updates on existing tax returns, tax inquiries, and technical support, ensuring a positive and helpful experience.
2. Problem-Solving: Identify and troubleshoot customer issues, providing prompt and effective solutions to meet their needs.
3. Customer Engagement: Proactively engage with customers to gather feedback, address concerns, and promote loyalty to our brand.
4. Accountant Management: Engage with our accountant partners to collect feedback, handle partnership queries, and clarify services.
5. Product & Tax Knowledge: Develop a deep understanding of our products and services to provide valuable insights to customers.
6. Team Collaboration: Work closely with our product and engineering teams to raise technical issues, ensuring a seamless customer journey.
7. Quality Assurance: Maintain high-quality standards in all customer interactions, adhering to company policies and procedures.
8. Data insights: Track and analyse key stats to help produce monthly and quarterly performance reports.
Excellent communication skills, both written and verbal, with a customer-centric approach.
Prior customer service experience in an office setting is preferred.
A degree or equivalent work experience is desired.
Phone call/live chat experience preferred.
Knowledge of Excel/Google Sheets is desirable.
A passion for technology and a desire to become an expert in our product.
Tech-savvy with the ability to quickly learn and adapt to new systems and technology
Strong analytical and problem-solving skills, and resilience in handling challenging situations.
Ability to work effectively in a team environment and collaborate across departments.
Ability to multitask and work effectively under pressure to meet customer needs.
Full-time role - Office based
We pride ourselves on tailoring our working environment around our team. Nevertheless, there are some perks that come with working at TaxScouts
Salary ÂŁ24,000 - ÂŁ26,000 (depending on level of experience)
Opportunity to gain a full-time permanent position after the contract
Career development: exposure to the inner workings of a start-up, from marketing to product development.
Be part of a growing business with large, international plans.
Team pizza days
Please note, this role will be primarily office-based, and we do not offer employer-sponsored work visas.
We warmly welcome applications from all individuals regardless of ethnicity, religion/belief, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or any other legally protected characteristics
We aim to make TaxScouts as inclusive as possible; therefore, if you have a disability that might impact your ability to fully participate in the recruitment process, please contact us to discuss reasonable adjustments.