About the Role
We’re looking for an Accountant Community Supervisor to join our team and play a key role in supporting and strengthening our network of over 130 accountant collaborators. In this role, you’ll collaborate with accountants to address their questions and needs, ensure quality standards are upheld, and foster strong, mutually beneficial relationships. Additionally, you’ll help enhance our accountant community by managing onboarding processes, training sessions, and ongoing support. This is a dynamic role focused on community engagement and operational excellence.
Who is TaxScouts? What's our Mission? 🚀
Let’s face it—doing taxes can be a nightmare. It’s a process that often feels overwhelming, as our customers have described it. We’re here to change that.
Our mission is simple: to remove the stress, inconvenience, and cost from tax preparation for millions of taxpayers. We achieve this by blending innovative technology with a trusted network of experienced accountants.
Since our founding in 2017, we’ve built a product that people genuinely adore (our Trustpilot rating is an impressive 4.9). Today, we’re a diverse team of over 40 professionals spread across the UK, Spain, and Estonia. We thrive on fresh perspectives, value feedback, practice empathy, and never lose our sense of humor.
Our ultimate goal? To empower everyone to handle their taxes with ease and confidence.
What You’ll Be Doing
As our Accountant Community Supervisor, you’ll play a key role in shaping our accountant community. Here’s how:
Support and empower our accountant network: Be the first point of contact for accountants, addressing their questions, solving problems, and ensuring they meet our quality standards.
Manage onboarding and training: Organize meetings, conduct training sessions, and ensure new collaborators are set up for success.
Monitor and improve quality: Ensure KPIs are met to maintain optimal service standards and guarantee top-notch quality from all collaborators.
Build engagement: Strengthen connections with accountants through events (both online and in-person) and community-building initiatives.
Lead generation: Investigate and identify new ways to onboard partners, and test different marketing approaches.
Strategize for growth: Forecast accountant needs, anticipate churn, and develop long-term strategies to keep our network thriving.
Why This Role is Exciting
You’ll be responsible for the entire accountant collaboration journey, from onboarding to ongoing engagement.
You’ll have the freedom to develop processes, KPIs, and strategies that elevate our accountant community.
You’ll act as an advocate for accountants, ensuring their needs and feedback are heard at all levels of the organization.
You’ll work closely with an international, motivated team that’s passionate about making a real difference in people’s lives.
What We’re Looking For
We’re excited to meet someone who:
Communicates clearly, confidently, and builds strong connections with others.
Is fluent in Spanish and has a good command of English.
Has experience in customer success, community management, or collaboration-focused roles (bonus points for accounting or related fields).
Feels confident presenting software demos and enjoys different aspects of the recruitment and onboarding process.
Thrives in dynamic environments and can balance multiple tasks with ease.
Is proactive, solutions-driven, and highly organized.
Is based in Madrid (we will not consider any profile from anywhere else)
What We Offer
We want to create an environment where you’ll thrive. Here’s what we bring to the table:
Competitive salary
Generous holidays: 30 days a year to recharge and explore.
Team bonding: Annual company offsite and regular team-building activities.
Prime location: A centrally located Madrid office with a hybrid setup (two days a week in the office).
And most importantly, you’ll:
Work with a supportive, talented team committed to making a difference.
Gain deep insights into how startups operate.
Be part of a community-driven mission to revolutionize taxes.
If you’re ready to take on this challenge, we’d love to hear from you. Apply today and join us in transforming the tax experience for millions.
